Everything you need to know about getting your order, and sending it back if it’s not right.
Shipping
Processing
Orders are processed and shipped within 1–2 business days from Ontario. We ship with Canada Post, and every order includes tracking.
Shipping rates
- Canada: free shipping on orders over $75 CAD.
- Canadian orders under $75 CAD: calculated at checkout based on your address.
- USA and international: calculated at checkout based on your address.
Estimated delivery
- Canada: 2–7 business days
- USA: 5–10 business days
- International: 7–20 business days
Delivery times are estimates, not guarantees, and start once your order ships.
Taxes and duties
Prices are in Canadian dollars (CAD). GST/HST is added at checkout based on the province you’re shipping to. International customers are responsible for any duties or import taxes charged by their country.
Tracking and lost parcels
You’ll receive tracking once your order ships. If your tracking hasn’t updated in 7 business days, email us. We’ll work with Canada Post to resolve it.
Returns
If something isn’t right, you can return it within 30 days of delivery.
- Items must be unworn and in their original packaging.
- Earrings can’t be returned for hygiene reasons, unless they’re faulty.
- Return shipping is paid by the customer.
How to start a return
Email us at atluxejewels@gmail.com with your order number. We’ll reply within 1–2 business days with next steps.
Refunds
Once we receive and inspect your return, we’ll refund your original payment method within 5–10 business days.
Exchanges
Exchanges are handled as a return plus a new order. Return the original item, then place a new order for the piece you’d like.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or not what you ordered, email us within 7 days of delivery with a photo. We’ll replace it or refund you at no cost.
Questions? Visit our FAQ or contact us.